A month ago, I spoke with a private lender about possibly switching his servicing to Servicing Pros. I inquired about why he remained with his current company despite his dissatisfaction, to which he candidly responded, "Well, they were the least horrible of my choices." Ouch. This response resonated with me, prompting deep contemplation.
With current loan servicers, little has changed regarding low-paid or outsourced customer service, prolonged wait times to process new loans, payoffs, and the resolution of crucial financial matters. The landscape of Loan Servicing Software has witnessed scant competition, discouraging major software companies from delving into discussions about AI and blockchain. Issues persist, such as the absence of meaningful reports, limited API integration, and a lack of trend analysis—especially when servicers are crucial in discerning data trends related to property type, borrower type, region, loan size, and more.
Upon establishing Servicing Pros, we deliberately aimed not to become an impersonal giant servicer where private lenders are mere numbers in a queue. Our vision was to cultivate partnerships with individuals who trust us to represent their brand and swiftly address and resolve issues. We also decided to skip the typical customer service or outsourced teams and employ those with accounting, finance, and real estate backgrounds.
Our culture embraces embracing and exploring technology and AI and proactively delving into blockchain developments. Recognizing the necessity for meaningful reports and data, we employ programmers to deliver capabilities beyond what our conventional loan servicing software can offer. Our goal is to enhance your experience and that of your borrowers. Satisfied borrowers are more likely to return, and we understand the risks associated with trusting your reputation to a loan servicer that provides only the minimum.
Call us at 877-313-0095 to see how we can assist you in creating a better representation of your brand.
Post created on 04/25/2024